Seven real instances of organisations and brand names making use of chatbots to acquire an edge
Whether speaking right into a smart device or speaking to a smart speaker from across the room, consumers have actually come to be familiar with casually communicating with chatbots. From, “Hey Siri– what are some top-rated dining establishments near me,” to “Hey Google– what’s the climate like today,” people are permitting and also relying on chatbots to affect their everyday choices.
The ubiquity of chatbots is due partly to the truth that they aren’t exclusive to simply one market. Rather, they can be customized for different use cases as well as tailored to a selection of businesses. Below, we’ve compiled a list of common chatbot instances and also utilizes presently in position.
Lemonade Insurance Chatbot
Homeowners and renters insurance provider Lemonade wanted to use bot technology to replace human customer service processes with the hopes of reducing both time and cost. In an effort to maintain a positive customer experience, Lemonade developed a scalable bot framework comprised of three different chatbots that could grow alongside its business needs.
Lemonade’s policy chatbot, Maya, can onboard customers in as little as 90 seconds, compared to the approximately 10 minutes it would take with traditional insurers online. Additionally, Lemonade’s claims chatbot, Jim, can settle claims within seconds, while incumbents could take anywhere between 48 hours and over a year to settle home insurance claims.
Learn more about Lemonade.
Kasisto’s KAI Financial Chatbot
Kasisto launched financial chatbot KAI in 2016, with a second iteration launching in 2018. In 2020 Business Insider Intelligence reported that the AI finance vendor raised $22 million in series B funding to expand its chatbot’s capabilities. With a reach of 18 million users, KAI is trained to manage a wide range of financial tasks, from simple retail transactions to the complex demands of corporate banks.
KAI Consumer Banking, KAI Business Banking, and KAI Investment Management are all built with an API-centric design on top of conversational AI technology. According to Kasisto, 90% of conversations with KAI are carried without human intervention.
Learn more about KAI.
Marriott International’s Hotel Chatbot
Marriott International’s chatbot, ChatBotlr – available through Facebook Messenger and Slack – allows Marriott Rewards members to research and book travel to more than 4,700 hotels. Customers can also plan for upcoming trips with suggestions linked from Marriot’s digital magazine Marriott Traveler, all while chatting directly with the Customer Engagement Center.
Of Rewards Members using ChatBotlr through Facebook Messenger, 44% reported successfully receiving assistance related to their stay or reservation, and 53% received help with their Rewards account.
Learn more about Marriott International’s ChatBotlr.
Apartment Ocean Real Estate Chatbot
Apartment Ocean is an AI-powered real estate chatbot that builds relationships with potential clients using personalized greetings through Facebook Messenger. It allows users to work on qualified leads to increase revenue and provide detailed customer support – rather than spending a massive amount of time answering common customer questions. Conversations with potential clients are automatically analyzed by the chatbot to extract essential information.
Apartment Ocean is used by over 1,000 companies and helps real estate firms increase customer satisfaction while reducing customer acquisition costs.
Learn more about Apartment Ocean.
Feebi Restaurant Chatbot
Feebi is an AI chatbot equipped with features to replace restaurants’ human customer service processes. Feebi interacts with customers via Facebook Messenger, and can be set up with a restaurant’s booking system and table reservation software – allowing for a quick and convenient reservation process.
Feebi can also provide customers with answers to menu requests, opening times, and FAQs. Overall, Feebi can automate about 90% of common restaurant enquiries.
Learn more about Feebi.
Woebot Therapy Chatbot
Woebot is used primarily through Facebook Messenger as an artificially intelligent chatbot trained in cognitive-behavioral therapy (CBT), one of the most widely known methods of treating depression.
Woebot tracks a user’s mood, finding patterns that might be more difficult for the average user to analyze. It talks to users about their mental health and wellness through brief daily conversations, taking into account what’s going on in the user’s life and how they are feeling that day. Woebot also sends useful videos and other tools depending on the user’s mood and specific needs.
Learn more about Woebot.
Babylon Healthcare Chatbot
Babylon Health’s platform leverages an AI-powered chatbot to generate diagnoses based on user responses. Users can interact with the chatbot in the same way they would when talking to primary care providers or other health professionals.
The chatbot offers patients 24/7 access to care, and pairs users with specific healthcare providers for virtual consultations. In August 2019, the chatbot achieved unicorn status – allowing it to surge ahead with an aggressive expansion plan.
Learn more about Babylon Chatbot.
Cost savings and improved user satisfaction will continue to drive chatbots growth
From financial advice to medical help, providing consumers 24/7 access to services has become a key offering for companies looking to stay ahead of competitors. Over time, companies that continue to invest in tech advancements and machine learning for chatbot deployment will eliminate repetitive and time-consuming tasks, while also cutting costs.
Business Insider Intelligence predicts that the global annual cost savings derived from chatbot automation across the insurance industry alone will surge from $0.5 billion in 2020 to $5.8 billion in 2025.
Chatbots for business will continue to improve in the coming years. Emerging tools and technologies like machine learning and natural language processing are enabling more control in the workplace. And as chatbot architecture evolves, interactive AI will become standard for customer service across every industry.